The Spam Act for real estate agents: marketing emails and texts
Consent, identifying yourself and a working unsubscribe: what the Spam Act 2003 means for agent emails and texts, with an open home follow-up setup.
Why vendors look up your name, the parts of an agent's personal brand, the advertising rules to follow, a 30/60/90-day plan, and changing agencies.

A personal brand, for a real estate agent, isn’t a logo or a slogan. It’s what a vendor finds, and what they conclude, when they look you up. Your name, your photo, your words, your reviews and your contact details, all saying the same thing wherever someone comes across them.
This guide is the starting point for our articles on personal branding. Each section covers one part in a few lines and links to a full guide on that topic. It finishes with a 30/60/90-day plan and what happens to your brand when you change agencies.
A vendor rarely meets you cold. A neighbour mentions you, your name is on a signboard down the street, or you drop a card in the letterbox. Before they book an appraisal, they can type your name into Google and see what comes up.
What they find is out of your hands unless you’ve set it up. It might be your agency profile page, an old portal profile, a social account you stopped using, or another person with the same name. Or it might be a page that’s clearly about you: who you help, where you sell, what clients have said and how to get in touch.
Two things make your name worth investing in:
Our checklist on how to come up first when vendors search your name walks through the steps. No one can promise you the top spot. Google’s own advice on hiring an SEO says plainly that no one can guarantee a #1 ranking.
Here’s what a complete personal brand is made of, and where to read more about each part.
| Building block | What it does | Read more |
|---|---|---|
| A domain in your name | An address that moves with you | Why your name should be your domain |
| Your own website | The page that answers a vendor’s questions | The agent website checklist |
| Your bio | Who you help, where, and the proof | Bio templates |
| Headshots | The face people recognise at the door | Headshots that work online |
| Reviews | What clients say, in their words | Getting more genuine reviews |
| Google Business Profile | Your listing in Maps and search | Google Business Profile guide |
| Digital business card | Your details, saved to a buyer’s phone | Digital cards at open homes |
| Email signature | Your brand at the bottom of every email | Email signature guide |
| Social profiles | Where people check you’re active and real | See below |
A domain in your own name is the one address you can put on everything for your whole career. auDA, which runs the .au domain space, says .com.au names are for commercial entities with a connection to Australia, usually shown with an ABN, and the name needs a connection to your business. Your personal name is one of the connections auDA lists. A .au direct name can be registered by anyone with a validated connection to Australia.
The detail that matters most is who holds it. The registrant is the person or entity that holds the domain licence, so register it in your own details, not your agency’s. We cover the choices in .com, .com.au or .au and the eligibility rules in .com.au eligibility and name ideas. To see whether your name is free, search for it here.
Your website is where everything else points. Your card, your signature, your social profiles and your Google profile all send people there, so it needs to answer a vendor’s questions: who you are, where you work, what you’ve sold and how to get in touch.
The agent website checklist lists the ten things vendors look for. If you’re weighing it up against your portal and agency profiles, read do real estate agents need their own website? For the options and costs, see real estate website options in Australia and our websites page.
Write one full version, then cut it down for your website, your portal profiles, your card and your social profiles. Open with who you help and where, back it with facts that are yours, and add one personal line. Our bio templates give you six to adapt.
Use the same photo, or photos from the same shoot, everywhere. A vendor who sees your face on a listing, then on Google, then on your website knows they’ve found the same person. Google’s photo guidance for Business Profiles asks for images that represent reality, so keep retouching natural. Our headshot guide covers sizes, crops and how to brief a photographer.
The ACCC says reviews should reflect the genuine opinion of the person who experienced the service, and that it’s against the law for a business to create fake or misleading reviews or arrange for others to. Google says offering incentives, like free or discounted goods or services, in exchange for reviews is prohibited.
So ask every client, keep the request neutral, and use their words exactly. Our guide to getting more genuine reviews covers when and how to ask.
Google’s guidelines name real estate agents as an example of an individual practitioner. Where an agent is one of several public-facing practitioners at an office, Google says the agency should have its own profile and the practitioner’s profile should be titled with only the practitioner’s name. A practitioner should also be contactable at the verified location during stated hours.
Whether that fits your situation, and how to set it up, is in our Google Business Profile guide.
A digital card saves your details to a buyer’s phone at an open home and sends them to your website. Read what a digital business card should do at an open home, compare options in digital business cards for agents compared, and see how to add your card to Google Wallet. You can create a digital business card on our Free plan.
Your signature goes out with every email, so it’s advertising too. Keep it to your name, your role, your licensee, your contact details and one link. The email signature guide covers what to include, and our free email signature generator builds one for you.
If you send marketing emails or texts, the Spam Act also applies. The ACMA says you need consent first, and every message must identify you as the sender, include your contact details and make it easy to unsubscribe. Our Spam Act guide explains what that means for agents.
Social profiles are often where vendors check that you’re active and real. You don’t need to be everywhere. Pick the ones you’ll keep current, and on each one use your real name, your current headshot, the one-line version of your bio, your licensee and a link to your website.
Use the same name, photo, phone number and office address or service area everywhere. “Jordan Reyes” in one place and “Jordie Reyes” in another, with a different number on each, makes it harder for vendors and search engines to tell they’re the same person. Google says businesses with complete and accurate information are more likely to show up in local search results. Our local SEO playbook explains how this fits with the rest of being found locally.
Your website, card, signature and social posts all promote your services, so treat them like any other ad. Three things apply almost everywhere.
Name your licensee. Each state and territory sets its own rules for what an ad must show. In NSW, Fair Trading’s guidance says ads should include the name of the licence holder, and that the Property and Stock Agents Act 2002 and the Australian Consumer Law apply to both print and online advertising. Our guide to advertising rules by state has a page for each state.
Show licence details where they’re required. In South Australia, section 48A of the Land Agents Act 1994 says an ad for the sale of land or a business must show the agent’s registration number, preceded by “RLA”, alongside the agent’s name or contact details. Elsewhere, follow your state’s rules and your licensee’s policy. See the South Australian rules and the NSW rules for the detail.
Don’t make claims you can’t back up. The ACCC says it makes no difference whether a business intends to mislead or not, and that the rule covers websites, social media and testimonials. Its advice is to back up claims with facts and evidence, and be prepared to prove them. Consumer Affairs Victoria says agents must not use testimonials that are exaggerated, misleading or false.
In practice, that means:
Check with your licensee before you publish anything new. In Victoria, Consumer Affairs Victoria says the principal agent or officer in effective control is responsible for the accuracy of the agency’s advertising. Your licensee may also have its own approval process.
You don’t need to do everything at once. Here’s one way to spread it over three months. Every block builds on the last.
Don’t expect overnight changes. Google’s SEO starter guide says some changes take effect in a few hours and others can take several months, and suggests waiting a few weeks before judging whether a change has helped.
This is where a personal brand earns its keep. Anything that lives on your agency’s website or in its accounts is the agency’s to manage, and it usually stays behind. A domain registered in your own details, your website on it and the reputation built around your name can come with you.
Before you give notice, confirm you’re the registrant of your domain. auDA’s rules define the registrant as the person who holds the domain licence, as recorded in the registry, and your registrar can confirm who that is. On the day you start at your new agency, update the licensee details on your website, card, email signature and social profiles, so nothing shows your old agency as your licensee.
If your brand has been co-branded with your old agency, this is also a good moment to decide whether to lead with your new agency or your own name. Read co-branded or self-branded: which suits you? and our branding page. The full checklist, including portal profiles, reviews and your database, is in changing agencies: keep your name and reviews.
If you only do one thing this week, search your name and write down what a vendor would find. Then work through the 30-day list.
Real Agent Marketing brings your website, domain and digital card together, with your agency shown as licensee on every page. The plans are on our pricing page, and the digital card is free to start.
Based on each source as we read it in November 2026. Rules and platform policies change, so check the linked pages before you act. General information, not legal advice.
Consent, identifying yourself and a working unsubscribe: what the Spam Act 2003 means for agent emails and texts, with an open home follow-up setup.
What a real estate agent email signature should show, from your licensee and licence number to one good link, and what to leave out.
What comes with you when you change agencies and what stays behind: profiles, reviews, your domain, website and contacts. Plus a checklist.
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